TIM TECHNOLOGIES
PBX setup · 3CX

Connect 3CX Phone System to TIM4biz

3CX is an open-standards, software-based PBX that operates with IP phones and SIP trunks providing a complete Unified Communications solution. Both on-premise and cloud installations are supported. Configure 3CX to send CDR records to TIM4biz to unlock over 100 call accounting, billing and toll-fraud reports.

3CX website Features list Report examples

Create your TIM4biz account

Start with a trial account. We'll send your 3CX credentials once you're set up.

  1. Create your TIM4biz trial account at account sign up.
  2. We'll send your 3CX collector credentials to you. These include the TIM4biz CDR host, port and account identifier you'll need for the configuration below.
  3. Configure 3CX CDR output as described below.
  4. Sign in to your TIM4biz account to view your reports. Reports can be run interactively on the website and can be scheduled to be automatically emailed to you.

3CX CDR configuration

All CDR fields are required. In the 3CX CDR settings go to the Configure CDR Output fields section and click Add CDR. Enable every field listed below.

Navigate to: 3CX Console → Settings → CDR → Configure CDR Output fields
FieldDescription
historyidThe call number — each call has a number, internal to 3CX. Useful for call tracking.
callidThe Call ID — the unique identifier of the call.
durationCall duration time.
time-startCall start time.
time-answeredAnswered time.
time-endCall terminated time.
reason-terminatedWhy the call was terminated.
from-noSource caller number.
to-noDestination To Number.
from-dnDistinguished name of caller.
to-dnDistinguished name of destination.
dial-noDialled number.
reason-changedThe reason a change occurred in a call.
final-numberFinal number — the final number which was replaced (on a transfer this is the final connected number).
final-dnDistinguished name of the final number entity.
bill-codeBilling code dialled after the destination.
bill-rateThe billing rate that matched the prefix of the rate. Used to apply a cost calculation variance.
bill-costThe cost of the call calculated with simple proportion / minute.
bill-nameThe rate name of the billing variance.
chainAll endpoints which were involved in the call.
from-typeSource type.
to-typeDestination type.
final-typeFinal destination type.
from-dispnameSource display name.
to-dispnameDestination display name.
final-dispnameFinal destination display name.
missed-queue-callsA list of queue agents that were polled during a queue call that didn't answer the call.

Click OK then Apply to save the 3CX CDR settings. New calls will begin flowing to TIM4biz immediately.

‹ Back to supported PBX list

Need help connecting 3CX?

Our support team can walk you through the 3CX CDR configuration or verify your CDR stream is reaching us.

Contact support